March 13, 2020

Palmer, AK – Safety is MEA’s top priority for our employees and our members and we are working to ensure our Member Service offices located in Wasilla, Palmer and Eagle River provide a clean and sanitary space as we monitor information about the Coronavirus from health officials. The State of Alaska reported the first confirmed case of the virus on Thursday and that person has been quarantined in Anchorage. While no additional confirmed cases of COVID-19 have been reported in Alaska at this time, we have prepared our offices with additional sanitation equipment and cleaning services to ensure our members and employees feel safe.

To help avoid the spread of COVID-19 and other illnesses, all MEA Member Service Offices will have the following supplies readily available for employee and member safety:

• Hand sanitizer
• Clorox wipes
• Kleenex
• Nitrile disposable gloves

Members can request use of any of these items during their visit at an MEA Office. All surfaces that are touched throughout the day will be kept sanitary. 

These items will include but are not limited to:

• Member Sign-in Station
• All touch keypads
• Payment Kiosk (full wipe down of the entire Kiosk)
• Member counter areas
• Lobby chairs
• Doorknobs
• Telephones

MEA is committed to maintaining our high level of member service. If members have suggestions or concerns, we invite them to email us at contact@mea.coop or call our office.

Avoid the Office, Use Our Services Online

We would like to encourage our members to use available services that do not require them to come into our public offices. Members can review and pay their bills online through their SmartHub account (click here for the SmartHub login page). If you need assistance setting up your SmartHub account, please contact Member Services (907-761-9300 for Mat-Su or 907-689-9300 for Eagle River/Chugiak).

During regular office hours, Members can call Member Services for questions about their account and can be connected to a secure phone payment system to pay their bill. After office hours, Members can contact the direct payment line at 1-888-478-6714.

Our Wasilla office location has a 24/7 payment kiosk and drop boxes available at all three office locations in Palmer, Wasilla, and Eagle River.

Continuity of Electric Service

MEA is continuing to closely monitor the status of COVID-19 and preparing contingency plans in case the threat level escalates to ensure continued smooth operations and reliable electric service for our members. 

Be Aware of Scams

Unfortunately, during major events we receive more reports of attempted scams as fraudsters try to take advantage of consumers using fear and urgency tactics.

Please note that MEA Representatives:

• Will not ask members to meet in person to pay a bill
• Will not send members to a location other than an MEA office to make a payment
• Will not ask for credit card information directly from members (as of February 2015)
• Will not call and threaten immediate disconnect without prior bills, disconnect notices and phone attempts to a member
• Will refer or transfer members to our Interactive Voice Response (IVR) number (888-478-6714) or suggest payment through our website www.mea.coop 

We urge anyone who believes they have received a fraudulent email or phone call regarding their electric service to report it to MEA as soon as possible.